Shipping Questions?
Q: How much do you charge for shipping?
A: Our Shipping break-down is shown below:
Your order of $100 or less - $16
$101 to $250 - $18
$251 to $750 - $21
$751 to $1500 - $30
$1501 to $1999 - $40
$2000 to $2999 - $50
Q: When should I place my order with Ferreira to make sure my costumes arrive on time?
A: Ferreira stand by ALWAYS ON TIME Guarantee! In our 6th year of costume manufacturing we are proud of our 100% on time shipping record. Here are our 2008-09 ship dates:
Order By: Ships By:
September 12 October 3
September 26 October 20
October 15 November 14
November 3 December 12
November 28 January 5
December 19 January 30
January 2 February 16
January 19 March 5
February 6 March 31
March 6 April 17
April 10 May 22
May 8 June 19
June 5 July 3 
Q: Can I have my orders delivered any sooner?
A: Of course! However a "Rush" fee of 10% per week is charged for any items that ship prior to our regular ship dates.
Q: What is Ferreira's Exchange policy?
A: We do not accept returns. If there is a manufacturing defect we will gladly replace the item
however items cannot be exchanged for a refund. Exchanging items because of incorrect size ordering must be arranged by calling our office for an "Exchange Number" and the address. Orders returned to our warehouse without an "Exchange Number" will be refused and returned to sender. Exchanges must occur prior to the next available ship date and will be charged an additional $10 per costume, as well as the shipping charge.
Ordering Questions?
Q: Do you offer discounts for early orders?
A: Ferreira introduces a discount scale for orders of $1500 or larger, if paid in full by business or cashier's check.
Over $1,500 - 8% discount if ordered before 1/7/09, 4% discount after 1/7/09
Over $2,500 - 9% discount if ordered before 1/7/09, 4.5% discount after 1/7/09
Over $5,000 - 11% discount if ordered before 1/7/09, 5% discount after 1/7/09
Over $10,000 - 13% discount if ordered before 1/7/09, 7% discount after 1/7/09
Over $15,000 - 14% discount if ordered before 1/7/09, 8% discount after 1/7/09
Over $25,000 - 15% discount if ordered before 1/7/09, 8% discount after 1/7/09
Q: Where can I locate my Customer ID and password to shop online?
A: In the back of your catalog, right above your Studio Name you will see two numbers. The first number is your Customer ID, the second number, which start with PW is your password. Please note that password is case-sensitive - you will need to type PW00000 to be able to access our Costume Store.
Q: I don't have a catalog but would like to order costumes online. How do I obtain a password?
If you do not have a catalog, but would like to register, please contact us by calling 1-800-896-4227 or e-mail to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
to find out how you can be approved to shop online.
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