Shipping Questions?
Q: How much do you charge for shipping?
A: Our Shipping break-down is shown below:
Your order of $100 or less - $16
$101 to $250 - $18
$251 to $750 - $21
$751 to $1500 - $30
$1501 to $1999 - $40
$2000 to $2999 - $50
Over $3000 - FREE (pay only handling fee)
Please refer to the NEEDED BY date to see when you need to order to receive your costumes on time. Needed By: Order By:
November 1 September 15
December 1 October 15
January 9 November 18
February 8 December 2
March 15 January 2
April 15 February 2
May 17 March 1
June 7 April 15
Q: Can I have my orders delivered any sooner?
A: Of course! Please contact our office to arrange for RUSH orders, depending on availability of the costume.
Q: What is Ferreira's Exchange policy?
A: We do not accept returns. If there is a manufacturing defect we will gladly replace the item
however items cannot be exchanged for a refund. Exchanging items because of incorrect size ordering must be arranged by calling our office for an "Exchange Number" and the address and exchange instructions. Orders returned to our warehouse without an "Exchange Number" will be refused and returned to sender. Exchanges are accepted within 2 (two) weeks after the original order is received. Costumes to be exchanges should be in the original condition, packaging and on hanger. Exchanges must occur prior to the next available ship date and will be charged an additional $10 per costume, as well as the shipping charge.
Ordering Questions?
Q: Do you offer discounts for early orders?
A: Ferreira introduces a discount scale for orders of $1500 or larger, if paid in full at the time of the order by business check or credit card.
Over $1,500 - 6% discount if ordered before 1/7/12, 3% discount after 1/7/12
Over $2,500 - 7% discount if ordered before 1/7/12, 4% discount after 1/7/12
Over $5,000 - 10% discount if ordered before 1/7/12, 5% discount after 1/7/12
Over $10,000 - 11% discount if ordered before 1/7/12, 5.5% discount after 1/7/12
Over $15,000 - 12% discount if ordered before 1/7/12, 6% discount after 1/7/12
Over $25,000 - 15% discount if ordered before 1/7/12, 8% discount after 1/7/12
If you are ordering online, please call us to apply your discount properly.
Q: Where can I locate my Customer ID and password to shop online?
A: In the back of your catalog, right above your Studio Name you will see two numbers. The first number is your Customer ID, the second number, which start with PW is your password. Please note that password is case-sensitive - you will need to type PW00000 to be able to access our Costume Store.
Q: I don't have a catalog but would like to order costumes online. How do I obtain a password?
A: If you do not have a catalog, but would like to register, please contact us by calling 1-800-896-4227 or e-mail to
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with a proof of business/profession. Ferreira sells exclusively to dance teachers, dance studio owners, and other professionals in the dance industry.
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